The May/June 2016 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- Seven Predictions for the Future of Customer Engagement in the Contact Center
- How to Combat Survey Fatigue
- The Call Center Meet Cyberterrorism
- Prevent Customer Cancellations
- Seven Common TCPA Misconceptions
- Vendor Spotlight on Amtelco
- Why You Should Care about Your IVR
- Crisis Call, Line One: Preparing and Training Staff for Crisis Callers
- Three Tips on Retaining Millennials at Your Call Center
[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]