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The May/Jun 2015 Issue of Connections Magazine

April 30, 2015 Peter Lyle DeHaan

The May/June 2015 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • May/Jun 2015 issue of Connections MagazineFrom the Publisher: Your Service Is Only as Good as Your Weakest Link
  • Quality Live Agents Are Still Required
  • Sponsor Spotlight: Amtelco
  • Three Steps for Taking the Stress Out of Managing Contact Center Compliance
  • United States Outsourcing Call Center Listing
  • Don’t Miss the 16th Annual Call Center Week
  • Six Keys to Customer Service Success
  • A CIO’s Road Map to the Customer Service Cloud
  • Creating a Citizen Experience Turnaround
  • Ask Kathy: Why Telemarketing Programs Fail – Part 4

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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