The May/June 2015 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• From the Publisher: Your Service Is Only as Good as Your Weakest Link
• Quality Live Agents Are Still Required
• Sponsor Spotlight: Amtelco
• Three Steps for Taking the Stress Out of Managing Contact Center Compliance
• United States Outsourcing Call Center Listing
• Don’t Miss the 16^th Annual Call Center Week
• Six Keys to Customer Service Success
• A CIO’s Road Map to the Customer Service Cloud
• Creating a Citizen Experience Turnaround
• Ask Kathy: Why Telemarketing Programs Fail – Part 4

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter DeHaan, editor.]