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The May/Jun 2014 Issue of Connections Magazine

May 1, 2014 Peter Lyle DeHaan

The May/June 2014 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • May/Jun 2014 issue of Connections Magazine
    Are You Secure? Top Security Considerations When Evaluating Cloud Services
  • From the Publisher: Don’t Chase Away Shoppers: Turning Prospects into Customers
  • Directory of US-Based Call Centers
  • Guest Column: A Secure Approach to Healthcare Messaging
  • Ask Kathy: Job Diversification for Call Center Agents
  • Vendor Profile: Alston Tascom Inc.
  • Monitoring Your Salespeoples’ Gatekeeper Skills
  • Could Work-at-Home Agents Turn the Call Center into a Ghost Town?
  • Preview of the Fifteenth Annual Call Center Week
  • Playing Games with Customer and Employee Satisfaction
  • Why Do Organizations Need to Build a Technical Network for Themselves?
  • Is Your Agent Incentive Program More Like Applebee’s or McDonald’s?

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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