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The May 2013 Issue of Connections Magazine

May 1, 2013 Peter Lyle DeHaan

The May 2013 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • May 2013 issue of Connections MagazineNew Insight into Customer Experience Pain Points – and How to Fix Them
  • From the Publisher: Movies and More
  • Ask Kathy: Objections: Honest Concerns or Mere Pretext?
  • How to Handle a Challenging Customer on Live Chat
  • Vendor Profile: Szeto Technologies
  • 2013 NAEO Annual Conference Recap
  • Your Contact Center Is Not Just a Contact Center
  • Call Center Ergonomics: A Case Study of Design Excellence
  • Multilingual Teleservice Agencies

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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Previous PostProfessional Teledata Honors Royce Mitchell III with the 2013 Allen Kalik AwardNext PostNew Insight into Customer Experience Pain Points – and How to Fix Them

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