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The May 2013 Issue of Connections Magazine

May 1, 2013 Peter DeHaan

The May 2013 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • May 2013 issue of Connections MagazineNew Insight into Customer Experience Pain Points – and How to Fix Them
  • From the Publisher: Movies and More
  • Ask Kathy: Objections: Honest Concerns or Mere Pretext?
  • How to Handle a Challenging Customer on Live Chat
  • Vendor Profile: Szeto Technologies
  • 2013 NAEO Annual Conference Recap
  • Your Contact Center Is Not Just a Contact Center
  • Call Center Ergonomics: A Case Study of Design Excellence
  • Multilingual Teleservice Agencies

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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Previous PostProfessional Teledata Honors Royce Mitchell III with the 2013 Allen Kalik AwardNext PostNew Insight into Customer Experience Pain Points – and How to Fix Them

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