The May 2007 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
A Call for Speech Recognition- Speech Recognition and Natural Dialogue with Virtual Agents
- Speech Recognition Vendors
- Voice Processing System Providers
- From the Publisher: A Holistic Approach to CRM
- Putting the ATSI Marketing Toolkit to Work
- Mind Your Business: The Percent of Revenues Method
- Searching for the “Perfect” CRM
- Agent Cross Training May Not Be the Answer
- Turning Business Challenges into Opportunities
- Case Study: Star Contact Implements VoIP
- What Makes a Good Call Center Agent?
[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]