The May 2007 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• A Call for Speech Recognition
• Speech Recognition and Natural Dialogue with Virtual Agents
• Speech Recognition Vendors
• Voice Processing System Providers
• From the Publisher: A Holistic Approach to CRM
• Putting the ATSI Marketing Toolkit to Work
• Mind Your Business: The Percent of Revenues Method
• Searching for the “Perfect” CRM
• Agent Cross Training May Not Be the Answer
• Turning Business Challenges into Opportunities
• Case Study: Star Contact Implements VoIP
• What Makes a Good Call Center Agent?

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]