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The May 2007 Issue of Connections Magazine

May 1, 2007 Peter DeHaan

The May 2007 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • May 2007 issue of Connections MagazineA Call for Speech Recognition
  • Speech Recognition and Natural Dialogue with Virtual Agents
  • Speech Recognition Vendors
  • Voice Processing System Providers
  • From the Publisher: A Holistic Approach to CRM
  • Putting the ATSI Marketing Toolkit to Work
  • Mind Your Business: The Percent of Revenues Method
  • Searching for the “Perfect” CRM
  • Agent Cross Training May Not Be the Answer
  • Turning Business Challenges into Opportunities
  • Case Study: Star Contact Implements VoIP
  • What Makes a Good Call Center Agent?
  • Canadian Outsource Call Centers and Teleservice Agency Listing

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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