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The May 2005 Issue of Connections Magazine

May 1, 2005 Peter Lyle DeHaan

The May 2005 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • May 2005 issue of Connections MagazineAre You Ready for Outsourcing?
  • From the Publisher: The Art of Delegation
  • Case Study: On Net Communications
  • Have a Nice Day
  • Home-Based Agents
  • Legislators Weigh In on In-Bound
  • Outsourcing Fundamentals
  • PIN Meeting in Las Vegas
  • Teleservice Agency Listing
  • Third-Party Call Monitoring
  • To Outsource or Not to Outsource
  • 2005 NAEO Convention Report

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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