The May 2005 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Are You Ready for Outsourcing?- From the Publisher: The Art of Delegation
- Case Study: On Net Communications
- Have a Nice Day
- Home-Based Agents
- Legislators Weigh In on In-Bound
- Outsourcing Fundamentals
- PIN Meeting in Las Vegas
- Teleservice Agency Listing
- Third-Party Call Monitoring
- To Outsource or Not to Outsource
- 2005 NAEO Convention Report
[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]