The May 2005 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Are You Ready for Outsourcing?
• From the Publisher: The Art of Delegation
• Case Study: On Net Communications
• Have a Nice Day
• Home-Based Agents
• Legislators Weigh In on In-Bound
• Outsourcing Fundamentals
• PIN Meeting in Las Vegas
• Teleservice Agency Listing
• Third-Party Call Monitoring
• To Outsource or Not to Outsource
• 2005 NAEO Convention Report

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter DeHaan, editor.]