The March 2023 Issue of Connections Magazine, covering call centers and the teleservice industry
Making Contact Centers More Secure, by Donna Fluss
Contact center agents must balance their primary job of delivering a great customer experience with real world security threats. . . . read more >>
From the Publisher: Artificial Intelligence in the Call Center by Peter Lyle DeHaan, PhD
There are three responses when it comes to implementing artificial intelligence in your call center operation. . . . read more >>
Contact Center Software Boosts Agent Productivity
Selecting the right technology helps simplify agents’ workflow while increasing their productivity and job satisfaction. . . . read more >>
Ten Years Ago: Why Traditional Methods For Motivating Salesforce Don’t Work by Joe Laipple
Tips to find new and successful ways to motivate your salesforce to deliver exceptional performance. . . . read more >>
Twenty Years Ago: Don’t Put the Technology Cart Before the Horse, by Eric Miller
Thoughts on the effective implementation of technology in the call center. . . . read more >>
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