The March/April 2020 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Balancing Patient Care with Data Security and Privacy
• From the Publisher: Responding to Call Traffic Fluctuations
• Ask Kathy: A Concise Guide for Outsourcing Success, Part 2
• Vision 2020
• Use Telehealth to Extend Healthcare and Save Money
• How Telephone Triage Call Centers Can Help Reduce Physician Burnout
• Build Robust Customer Relationships by Being Proactive
• Don’t Compromise on Security When Selecting a Vendor
• Mitigating Medical Call Center Risk
• Cyber Security and HIPAA in a Medical Contact Center
• Why You’re Not Getting the Most from Your Training Dollars