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Issues

March/April 2020 Issue of Connections Magazine

February 27, 2020 Admin

The March/April 2020 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

March 2020
  • Balancing Patient Care with Data Security and Privacy
  • From the Publisher: Responding to Call Traffic Fluctuations
  • Ask Kathy: A Concise Guide for Outsourcing Success, Part 2
  • Vision 2020
  • Use Telehealth to Extend Healthcare and Save Money
  • How Telephone Triage Call Centers Can Help Reduce Physician Burnout
  • Build Robust Customer Relationships by Being Proactive
  • Don’t Compromise on Security When Selecting a Vendor
  • Mitigating Medical Call Center Risk
  • Cyber Security and HIPAA in a Medical Contact Center
  • Why You’re Not Getting the Most from Your Training Dollars

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