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The March/April 2019 Issue of Connections Magazine

February 27, 2019 Peter Lyle DeHaan

The March/April 2019 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

Connections Magazine-March 2019
  • Consider Contact Center Improvements When Patient Satisfaction Matters
  • From the Publisher: Is Your Call Center Ready for Anything?
  • Ask Kathy: A Successful Telephone Presentation
  • What Does an Optimal Customer Experience with a Call Center Look Like?
  • Seven Tips to Minimize Risk and Improve the Patient Experience
  • Four Steps to Minimize Risk in a Healthcare Call Center
  • Cloud-Based ACDs and Dialers Come of Age
  • Telemarketing Appointment Setting Best Practices: Part 2
  • Hiring and Training CSRs for Digital Contact Center Work
  • Three Pieces of Key Information Your Call Center Is Missing Without Machine Learning
  • The Ultimate Call Center Service for Contractors

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, editor.]

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