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The Mar/Apr 2016 Issue of Connections Magazine

February 25, 2016 Peter Lyle DeHaan

The March/April 2016 Issue of Connections Magazine, covering call centers and the teleservice industry

Connections Magazine - March 2016

Read these articles online:

  • From the Publisher: Healthcare is Hot – Is Your Contact Center Ready?
  • How to Evaluate a Nurse Triage Call Center Platform
  • Five Tips for Successful Patient Triage
  • Transforming WFO into CEM: Unify Omnichannel Analytics with Big Data Management
  • A Successful Presentation
  • Can Telehealth Save Medicare?
  • Finding the Right Medical Call Center Consultant
  • Healthcare Contact Center Outsourcing and Vendor Directory
  • Delighting your Customers
  • Ten Best Practices for Delivering Virtual Training

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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