The March/April 2015 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- From the Publisher: How Long Should a Call Take?
- What Makes an Excellent Telephone Triage Nurse?
- Sponsor Spotlight: MAP Communications, Inc.
- Outsource Healthcare Call Center Directory
- Four Investment-Worthy Contact Center Trends
- Call Center CRM Adoption Is Just the Beginning
- Ramping Up Global Online Sales with Customer Service
- Ask Kathy: Why Telemarketing Programs Fail – Part 3