The March 2011 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Setting the Stage for Successful Telemarketing
- From the Publisher: Read Any Good Books Lately?
- Top Ten Call Center Best Practices to Improve FCR
- Incorporate Social Media and Unified Communications in the Contact Center
- The Brains Behind Outbound Contact Centers
- Outsource Call Center Directory
- Mind Your Business: When to Walk Away
[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]