The March 2011 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Setting the Stage for Successful Telemarketing
• From the Publisher: Read Any Good Books Lately?
• Top Ten Call Center Best Practices to Improve FCR
• Incorporate Social Media and Unified Communications in the Contact Center
• The Brains Behind Outbound Contact Centers
• Outsource Call Center Directory
• Mind Your Business: When to Walk Away

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]