The March 2010 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Appointment Scheduling in Today’s Call Center- From the Publisher: What Clients of Outsourcers Seek
- Keeping Score – The Right Way
- Voice Self-Service Is Essential for Achieving Enterprise and Contact Center Goals
- Improving Crisis Management in Call Centers Using Desktop Integration
- U.S.-based Outsource Call Center Directory
- How Companies Are “Reverse-Shoring” to Improve Customer Service
- Dan L’Heureux: The Man Behind the Scenes
[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]