The March 2009 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Appointment-Taking in Today’s Web 2.0 World
• Appointment-Scheduling Software Vendors
• From the Publisher: Perceptions of Call Center Outsourcers
• Certification Is Differentiation
• Mind Your Business: The Asterisk Alternative
• Seniors Helping Seniors Is Proving to Be Effective
• The Recession’s Impact on Contact Center Technology Investments
• ATA-SRO Accreditation: The Charlton Group Scores First

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter DeHaan, editor.]