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The March 2008 Issue of Connections Magazine

March 1, 2008 Peter Lyle DeHaan

The March 2008 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • March 2008 issue of Connections Magazine
    Universal Service Fund Update
  • What We Know About USF
  • Forget Politics – I Just Want to Run My Business
  • From the Publisher: Be Careful What You Bill For
  • Mind Your Business: Retaining Clients
  • Workforce Optimization for the Small to Midsized Contact Center
  • How to Use Statistics in Your Call Center
  • IMS Paves the Way for Virtual Call Centers
  • Who Are These People?
  • Selling to Today’s Customers

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, editor.]

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