The March 2006 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Five Guidelines for Selecting and Purchasing Workforce Management Tools
• Workforce Management Vendors
• From the Publisher: I’m Busy
• The Art and Science of Predicting Call Center Workload
• Using Workforce Management to Power Multichannel Management
• Are You Passive, Average, or Proactive?

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]