The March 2006 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- Five Guidelines for Selecting and Purchasing Workforce Management Tools
- Workforce Management Vendors
- From the Publisher: I’m Busy
- The Art and Science of Predicting Call Center Workload
- Using Workforce Management to Power Multichannel Management
- Are You Passive, Average, or Proactive?