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The March 2006 Issue of Connections Magazine

March 1, 2006 Peter Lyle DeHaan

The March 2006 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • March 2006 issue of Connections MagazineFive Guidelines for Selecting and Purchasing Workforce Management Tools
  • Workforce Management Vendors
  • From the Publisher: I’m Busy
  • The Art and Science of Predicting Call Center Workload
  • Using Workforce Management to Power Multichannel Management
  • Are You Passive, Average, or Proactive?

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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