The March 2002 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• The 809 Area Code Scam
• A Case for Certification
• Advantages of Unified Messaging
• Call Center Certification
• Centralize Communications with Unified Messaging
• Charging by Degree of Difficulty
• Filling Key Positions
• How’s Your Company’s Financial Health?
• Lessons From Sweet Pea
• Managers Need to Be Coaches
• SNUG 2002 Convention
• The Phoenix
• Untangling the FMLA Web
• From the Publisher: We’re on a Mission
• World Class Call Handling

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]