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The March 2002 Issue of Connections Magazine

March 1, 2002 Peter DeHaan

The March 2002 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • March 2002 issue of Connections MagazineThe 809 Area Code Scam
  • A Case for Certification
  • Advantages of Unified Messaging
  • Call Center Certification
  • Centralize Communications with Unified Messaging
  • Charging by Degree of Difficulty
  • Filling Key Positions
  • How’s Your Company’s Financial Health?
  • Lessons From Sweet Pea
  • Managers Need to Be Coaches
  • SNUG 2002 Convention
  • The Phoenix
  • Untangling the FMLA Web
  • From the Publisher: We’re on a Mission
  • World Class Call Handling

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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