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The June 2013 Issue of Connections Magazine

June 1, 2013 Peter Lyle DeHaan

The June 2013 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • June 2013 issue of Connections MagazineTen Years of Do Not Call
  • From the Publisher: How Do Your Prospects Perceive You?
  • Directory of Call Centers that Offer Outbound and Inbound Services
  • Ask Kathy: Types of Objections
  • Transforming Your Contact Center into an Essential Corporate Contributor
  • Anatomy of a Telephone Call
  • PCI DSS Compliance: The Promise and The Peril of Data-Rich Call Centers
  • Five Reasons Why Voice Remains a Vital Channel
  • Avoiding Buyer’s Remorse for Workforce Management Systems
  • Tapping the Cloud for Customer Service

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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