The June 2013 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Ten Years of Do Not Call- From the Publisher: How Do Your Prospects Perceive You?
- Directory of Call Centers that Offer Outbound and Inbound Services
- Ask Kathy: Types of Objections
- Transforming Your Contact Center into an Essential Corporate Contributor
- Anatomy of a Telephone Call
- PCI DSS Compliance: The Promise and The Peril of Data-Rich Call Centers
- Five Reasons Why Voice Remains a Vital Channel
- Avoiding Buyer’s Remorse for Workforce Management Systems
- Tapping the Cloud for Customer Service
[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]