The June 2013 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Ten Years of Do Not Call
• From the Publisher: How Do Your Prospects Perceive You?
• Directory of Call Centers that Offer Outbound and Inbound Services
• Ask Kathy: Types of Objections
• Transforming Your Contact Center into an Essential Corporate Contributor
• Anatomy of a Telephone Call
• PCI DSS Compliance: The Promise and The Peril of Data-Rich Call Centers
• Five Reasons Why Voice Remains a Vital Channel
• Avoiding Buyer’s Remorse for Workforce Management Systems
• Tapping the Cloud for Customer Service

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]