The June 2011 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- Vendor Profile: Amtelco More Choices = More Flexibility + More Revenue
- From the Publisher: Will You Be Ready?
- Tackling the Top Ten Contact Center Challenges with Speech Analytics
- Does Your Text Analytics Tool Make Sense of “Slanguage?”
- What Are Your Prospect’s Three Fears?
- Real-Time Multilingual Chat for the Call Center: Engaging the Global Market
- Integrating UC Technologies with Legacy Systems
- Mind Your Business: What Is a UCC-1 and Why Should I File One?