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The June 2009 Issue of Connections Magazine

June 1, 2009 Peter DeHaan

The June 2009 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • June 2009 issue of Connections MagazineHosted Solution – Isn’t It time?
  • Hosted Services Providers
  • Software as a Service
  • From the Publisher: The What and Why of Call Center Outsourcing
  • Imagine If There Were No ATSI…
  • Mind Your Business: Satisfaction of Due Diligence
  • The Essential Outbound Call Center Checklist
  • WIIFM
  • Words Do Matter: Understand the Power of Your Choices
  • The Mega Queue: Individual Reporting, Maintaining Efficiency
  • Open Source Software and the Call Center
  • The Value of a Limited-Benefit Health Plan for Call Centers
  • Canadian Outsourcer Call Center Listing

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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