The June 2009 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Hosted Solution – Isn’t It time?
• Hosted Services Providers
• Software as a Service
• From the Publisher: The What and Why of Call Center Outsourcing
• Imagine If There Were No ATSI…
• Mind Your Business: Satisfaction of Due Diligence
• The Essential Outbound Call Center Checklist
• WIIFM
• Words Do Matter: Understand the Power of Your Choices
• The Mega Queue: Individual Reporting, Maintaining Efficiency
• Open Source Software and the Call Center
• The Value of a Limited-Benefit Health Plan for Call Centers
• Canadian Outsourcer Call Center Listing

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]