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The June 2009 Issue of Connections Magazine

June 1, 2009 Peter Lyle DeHaan

The June 2009 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • June 2009 issue of Connections MagazineHosted Solution – Isn’t It time?
  • Hosted Services Providers
  • Software as a Service
  • From the Publisher: The What and Why of Call Center Outsourcing
  • Imagine If There Were No ATSI…
  • Mind Your Business: Satisfaction of Due Diligence
  • The Essential Outbound Call Center Checklist
  • WIIFM
  • Words Do Matter: Understand the Power of Your Choices
  • The Mega Queue: Individual Reporting, Maintaining Efficiency
  • Open Source Software and the Call Center
  • The Value of a Limited-Benefit Health Plan for Call Centers
  • Canadian Outsourcer Call Center Listing

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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