The June 2004 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• PeopleSoft Case Study: The Quest Consistency
• It’s Not My Fault
• It’s Time for a Monitoring Makeover
• LCR and Disaster Recovery for Toll Free Numbers
• Maximizing your Business: Business Improvement Groups
• The Modern Voice Logger
• The Nanosecond World of IM
• From the Publisher: My Career in Broadcasting
• The Six Touch Points of Communications
• Uses of Voice Loggers
• Voice Logging Considerations
• Voice Logging: Luxury or Necessity?
• VoIP Case Study: An Untapped Resource
• Wireless Number Portability: The Compliance Conundrum

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]