The June 2004 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
PeopleSoft Case Study: The Quest Consistency
- It’s Not My Fault
- It’s Time for a Monitoring Makeover
- LCR and Disaster Recovery for Toll Free Numbers
- Maximizing your Business: Business Improvement Groups
- The Modern Voice Logger
- The Nanosecond World of IM
- From the Publisher: My Career in Broadcasting
- The Six Touch Points of Communications
- Uses of Voice Loggers
- Voice Logging Considerations
- Voice Logging: Luxury or Necessity?
- VoIP Case Study: An Untapped Resource
- Wireless Number Portability: The Compliance Conundrum
[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]