The June 2003 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Bilingual and Multilingual Call Centers
• Compliance Confusion?
• From the Publisher: A Little Help From My Friends
• English to Spanish Primer
• How to Make Offshore Outsourcing Work for You
• List of Outsource Call Centers
• Monitoring Quality on Fast Forward
• New VoIP Architecture Brings Benefits to Call Centers
• Outsourcing Options
• STA 2003 Spring Cruise and Workshop
• TAS Tips: Buy-Seller Communication
• Vendor Profile: Record/Play Tek
• Workforce Management Software

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]