The June 2003 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Bilingual and Multilingual Call Centers- Compliance Confusion?
- From the Publisher: A Little Help From My Friends
- English to Spanish Primer
- How to Make Offshore Outsourcing Work for You
- List of Outsource Call Centers
- Monitoring Quality on Fast Forward
- New VoIP Architecture Brings Benefits to Call Centers
- Outsourcing Options
- STA 2003 Spring Cruise and Workshop
- TAS Tips: Buy-Seller Communication
- Vendor Profile: Record/Play Tek
- Workforce Management Software
[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]