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The June 2003 Issue of Connections Magazine

June 1, 2003 Peter Lyle DeHaan

The June 2003 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • June 2003 issue of Connections MagazineBilingual and Multilingual Call Centers
  • Compliance Confusion?
  • From the Publisher: A Little Help From My Friends
  • English to Spanish Primer
  • How to Make Offshore Outsourcing Work for You
  • List of Outsource Call Centers
  • Monitoring Quality on Fast Forward
  • New VoIP Architecture Brings Benefits to Call Centers
  • Outsourcing Options
  • STA 2003 Spring Cruise and Workshop
  • TAS Tips: Buy-Seller Communication
  • Vendor Profile: Record/Play Tek
  • Workforce Management Software

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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