The July/August 2020 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- How to Manage Unrealistic Customer Expectations
- From the Publisher: Should We Strive to Return to What Was or Move toward a New Normal?
- Ask Kathy: A Concise Guide for Outsourcing Success, Part Four, Part Four
- The Importance of a Secure Messaging Platform
- How to Super Charge Your Customer Experience Remotely
- Agents Working from a Kitchen Table—What Could Go Wrong?
- Do You Have the Right System to Sustain a Remote Call Center Solution?
- How Banks Can Manage High Call Volumes
- Enhance Contact Center Operations in a Shift toward Remote Models