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Issues

July/August 2020 Issue of Connections Magazine

July 1, 2020 Admin

The July/August 2020 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

CM July Cover
  • How to Manage Unrealistic Customer Expectations
  • From the Publisher: Should We Strive to Return to What Was or Move toward a New Normal?
  • Ask Kathy: A Concise Guide for Outsourcing Success, Part Four, Part Four
  • The Importance of a Secure Messaging Platform
  • How to Super Charge Your Customer Experience Remotely
  • Agents Working from a Kitchen Table—What Could Go Wrong?
  • Do You Have the Right System to Sustain a Remote Call Center Solution?
  • How Banks Can Manage High Call Volumes
  • Enhance Contact Center Operations in a Shift toward Remote Models

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