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The July/August 2019 Issue of Connections Magazine

July 9, 2019 Peter Lyle DeHaan

The July/August 2019 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

CM July 2019
  • The Ten Commandments of Creating Lifetime Customers
  • From the Publisher: How to Enhance the Customer Experience
  • Ask Kathy: Overcoming Call Reluctance, Part Two
  • Three Hosted Services Considerations
  • Vendor Profile: OnviSource
  • Business Valuations: Three Situations When You Might Not Need One
  • Combatting the Top Reasons for Agent Churn
  • Five Call Center Improvements Patients Say Would Improve Healthcare Experiences
  • Five Website Features That May Be Working Against You
  • How to Write an Outbound Telemarketing Script
  • Top Tips for Beginning Telemarketers
  • Understanding the Importance of Decision Triggers in Selling to Your Prospects

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