The July/August 2019 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• The Ten Commandments of Creating Lifetime Customers
• From the Publisher: How to Enhance the Customer Experience
• Ask Kathy: Overcoming Call Reluctance, Part Two
• Three Hosted Services Considerations
• Vendor Profile: OnviSource
• Business Valuations: Three Situations When You Might Not Need One
• Combatting the Top Reasons for Agent Churn
• Five Call Center Improvements Patients Say Would Improve Healthcare Experiences
• Five Website Features That May Be Working Against You
• How to Write an Outbound Telemarketing Script
• Top Tips for Beginning Telemarketers
• Understanding the Importance of Decision Triggers in Selling to Your Prospects