The July/August 2016 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- Do You Have a Call Center or a Relationship Center?
- Let’s Be Honest About Omnichannel
- Seven Steps to Successful Sales Calls
- Outsourced Telemarketing: Data Collection Best Practices
- What Metrics Are You Using for Multichannel Support?
- Vendor Spotlight on OnviSource
- The Growing Risks in Cross-Border Telemarketing
- Looking Ahead
- North America Outsourcing Call Center Director