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The Jul/Aug 2016 Issue of Connections Magazine

June 30, 2016 Peter Lyle DeHaan

The July/August 2016 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • Do You Have a Call Center or a Relationship Center?July 2016
  • Let’s Be Honest About Omnichannel
  • Seven Steps to Successful Sales Calls
  • Outsourced Telemarketing: Data Collection Best Practices
  • What Metrics Are You Using for Multichannel Support?
  • Vendor Spotlight on OnviSource
  • The Growing Risks in Cross-Border Telemarketing
  • Looking Ahead
  • North America Outsourcing Call Center Director

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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