The July/August 2013 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Working from Home Fuels Virtual Call Center Industry- From the Publisher: What I Learned at Call Center Week
- Outsource Call Center Listing: Canadian Contact Center Directory
- Ask Kathy: Restate or Agree – Then Probe
- 2013 Call Center Week Recap
- Vendor Spotlight on Professional Teledata: Innovation Is Key
- Improving Communications Between Contact Centers and IT
- Call Recording: What You Need to Know to Meet Regulatory Compliance
- Seven Ways to Keep Young Sales Reps from Crashing and Burning
[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]