The July/August 2012 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Creating Signed, Written Contracts Over the Telephone- From the Publisher: Customer Service Recovery
- Guest Column: Level the Playing Field
- Give Them What They Want
- Ten Key Elements of Your Next Contact Center CRM Solution
- The Twelve Steps to Successful Telemarketing – Step Eight: Getting Reaction
- From Call Center to Contact Center: The Call Center Grows Up
- ATSI 2012 Conference Report
- Outsourcer Finds Growth Opportunities in the Cloud
- Mind Your Business: Successfully Purchasing Accounts
[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]