The July/August 2005 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• From the Publisher: The Write Stuff
• ATSI Convention Exhibitor Profiles
• Appointment Setting and Event Registration Software
• Evaluating Staffing Tradeoffs
• Phone Phishing: Are your Agents Too Helpful?
• Show Your Value to Build Client Base
• Strategies to Negotiate Any Sale
• Successful Call Center Utilization
• Work Force Optimization for Small Call Centers
• What’s Your Service Mentality IQ?

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]