The July/August 2004 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• 2004 ATSI Convention and Expo
• Can PayPal Be Your Pal?
• The Changing Face of Workforce Management
• Communicating with Seniors
• From the Publisher: Call Center Shrinkage
• Hospital Answering Services Could Be Risky
• Improving Listening Skills
• Interview with Dr. Jon Anton
• Make Retention Your Supervisor’s Job!
• Scripted Call Processing Software
• Training and ROI

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]