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The Jul/Aug 2004 Issue of Connections Magazine

July 1, 2004 Peter Lyle DeHaan

The July/August 2004 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • Jul/Aug 2004 issue of Connections Magazine2004 ATSI Convention and Expo
  • Can PayPal Be Your Pal?
  • The Changing Face of Workforce Management
  • Communicating with Seniors
  • From the Publisher: Call Center Shrinkage
  • Hospital Answering Services Could Be Risky
  • Improving Listening Skills
  • Interview with Dr. Jon Anton
  • Make Retention Your Supervisor’s Job!
  • Scripted Call Processing Software
  • Training and ROI

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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