The July/August 2004 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- 2004 ATSI Convention and Expo
- Can PayPal Be Your Pal?
- The Changing Face of Workforce Management
- Communicating with Seniors
- From the Publisher: Call Center Shrinkage
- Hospital Answering Services Could Be Risky
- Improving Listening Skills
- Interview with Dr. Jon Anton
- Make Retention Your Supervisor’s Job!
- Scripted Call Processing Software
- Training and ROI