The January 2024 Issue of Connections Magazine, covering call centers and the teleservice industry
From the Publisher: 5 Tips for Agent Customer Service Success, by Peter Lyle DeHaan, PhD
Some people think working in a call center is easy because they like to talk. But that doesn’t guarantee agent success… read more >>
Ten Years Ago: Call Centers are Helping the Economy to Rebound, by Robin Vaughn
The teleservices outsourcing industry is having a significant impact on the current economic recovery…read more >>
Twenty Years Ago: Are Remote Agents in your Staffing Future, by Penny Reynolds
One of the most critical steps in making and receiving customer calls is deciding not just how many agents will be needed, but what type of staffing solution will be used…read more >>
Send us your call center articles and news for consideration in the next issue of Connections Magazine.
Marketplace Directory: Connections Magazine listing of leading Contact Center Vendors
About Connections Magazine
Connections Magazine is the premier publication for the call center industry, providing news and information for call centers, contact centers, teleservice agencies, and telephone answering services.
For more information, contact us.