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January/February 2020 Issue of Connections Magazine

January 4, 2020 Admin

The January/February 2020 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

January 2020
  • 2020 Buyers Guide
  • From the Publisher: The Power of Print
  • Ask Kathy: A Concise Guide for Outsourcing Success, Part 1
  • Five Tips for Hospitals When Purchasing a Secure Messaging App
  • Six Key Steps to Successfully Outsource Your Inhouse Customer Care
  • Call Center Transformation Best Practices: Key Lessons from Community Banking
  • How Call Centers Impact the Bottom Line for Local Service Businesses
  • Reduce Physician Burnout with Telephone Triage Nurses
  • Unlocking the Value of Voice Data
  • What Is Proactive Communication for Contact Centers?
  • 3 Ways AI and Machine Learning Is Improving Live Chat

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