The January/February 2018 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- The Annual Buyers Guide 2018
- Can’t We All Just Get Along?
- From the Publisher: Customer Disservice: Sometimes a Call Center Is Its Own Worst Enemy
- 5 Keys to Writing a Successful B2B Telemarketing Script
- Ask Kathy: Reasons Why Telemarketing Programs Fail
- Opportunity Calling: Tapping into Disability Recruitment for Call Center Staffing
- Improving Your Mental Game: Tips for Working through Difficult Calls
- Lead Your Team to Success
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]