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Issues

The January/February 2018 Issue of Connections Magazine

January 5, 2018 Peter Lyle DeHaan


The January/February 2018 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

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  • The Annual Buyers Guide 2018
  • Can’t We All Just Get Along?
  • From the Publisher: Customer Disservice: Sometimes a Call Center Is Its Own Worst Enemy
  • 5 Keys to Writing a Successful B2B Telemarketing Script
  • Ask Kathy: Reasons Why Telemarketing Programs Fail
  • Opportunity Calling: Tapping into Disability Recruitment for Call Center Staffing
  • Improving Your Mental Game: Tips for Working through Difficult Calls
  • Lead Your Team to Success

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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