The January/February 2017 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Make Training a Priority This Year- From the Publisher: Answering the Call Is Just the First Step
- Guest Column: Take Care of the People Who Take Care of Your Call Center
- Ask Kathy: Professional Telephone Skills
- Vendor Profile: Startel/Professional Teledata – Delivering on the Promise
- 2017 Call Center Buyers Guide
- Determining Most Important KPIs for Your OutboundCampaign
- Four Major Cloud Deployment Models
- How to Solve the Attrition Problem
[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]