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The Jan/Feb 2015 Issue of Connections Magazine

January 5, 2015 Peter Lyle DeHaan

The January/February 2015 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • From the Publisher: Call Center Fiasco
  • Preparing Your Call Center and Agents for the Live Video Revolution
  • Vendor Profile: Professional Teledata – Where Innovation Is Key
  • Call Centers Look to IT for Better Document Access in 2015
  • Text Chat Contact Center Directory
  • Two Eyes Toward the Future
  • The Fake Cloud Phenomenon
  • A Place to Call Home: Finding the Ideal Contact Center Location
  • How Contact Centers Will Change in 2015: Q&A with Voxox President Cliff Rees
  • Ask Kathy: Why Telemarketing Programs Fail – Part 2

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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