The January/February 2012 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Lessons Learned in Vendor Selection
- From the Publisher: Going from Good to Better
- The Future of the Call Center Industry
- The Hosted/Cloud-Based Contact Center Infrastructure Market Hits Its Stride
- Social Media Analytics Trends and Predictions
- The Call Center Industry Pushes Towards Greater Efficiency
- Mind Your Business: Is There a Set Formula for Purchasing a Business?
[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]