The January/February 2012 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Lessons Learned in Vendor Selection
• From the Publisher: Going from Good to Better
• The Future of the Call Center Industry
• The Hosted/Cloud-Based Contact Center Infrastructure Market Hits Its Stride
• Social Media Analytics Trends and Predictions
• The Call Center Industry Pushes Towards Greater Efficiency
• Mind Your Business: Is There a Set Formula for Purchasing a Business?

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]