The January/February2011 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- The 12 Steps to Successful Telemarketing: Understand Your Market Share
- From the Publisher: Looking Back to See Ahead
- Are We There Yet?
- The Future: Preparing for the Next Generation of Agents
- The Customer Experience: Journey to Wow!
- How to Retain Institutional Knowledge Despite Cutbacks
- Using Incentives in the Contact Center: Five Tips for Success
- Mind Your Business: The Value of Representation