The January/February 2010 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• The Call Center of the Future
• From the Publisher: The Future of the Call Center Industry – and the Magazine that Supports It
• Mind Your Business: Dealing with Large Accounts
• Bringing Call Centers Home: The Business Case for Onshoring
• The New Frontier: Your Call Center as a Social Media Outpost
• Call Center Quality Becomes a Key Differentiator
• How HIPAA and HITECH Will Affect the Call Center
• Responding to the Recession
• Contact Center Modeling: Holistic Workforce Management

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter DeHaan, editor.]