The January/February 2010 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- From the Publisher: The Future of the Call Center Industry – and the Magazine that Supports It
- Mind Your Business: Dealing with Large Accounts
- Bringing Call Centers Home: The Business Case for Onshoring
- The New Frontier: Your Call Center as a Social Media Outpost
- Call Center Quality Becomes a Key Differentiator
- How HIPAA and HITECH Will Affect the Call Center
- Responding to the Recession
- Contact Center Modeling: Holistic Workforce Management
[Posted by Peter Lyle DeHaan, PhD for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]