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The Jan/Feb 2010 Issue of Connections Magazine

January 1, 2010 Peter Lyle DeHaan

The January/February 2010 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • Jan/Feb 2010 issue of Connections Magazine
    The Call Center of the Future
  • From the Publisher: The Future of the Call Center Industry – and the Magazine that Supports It
  • Mind Your Business: Dealing with Large Accounts
  • Bringing Call Centers Home: The Business Case for Onshoring
  • The New Frontier: Your Call Center as a Social Media Outpost
  • Call Center Quality Becomes a Key Differentiator
  • How HIPAA and HITECH Will Affect the Call Center
  • Responding to the Recession
  • Contact Center Modeling: Holistic Workforce Management

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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