The January/February 2008 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- Get Ready: The Future Can Be Yours
- Is Global Warming a Threat to the Call Center Industry?
- From the Publisher: When Shall I Check Back With You?
- Step Up to the Plate at the ATSI Convention
- Mind Your Business: The Power of Thank You!
- The Future Is VoIP
- Sustaining Exceptional Service
- Save Money and Help Staff with Telecommuting and Flextime
- What a Breakthrough!
- Securing the IP Contact Center
- Weighing Productivity and Quality to Assess Agent Performance