The January/February 2008 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Get Ready: The Future Can Be Yours
• Is Global Warming a Threat to the Call Center Industry?
• From the Publisher: When Shall I Check Back With You?
• Step Up to the Plate at the ATSI Convention
• Mind Your Business: The Power of Thank You!
• The Future Is VoIP
• Sustaining Exceptional Service
• Save Money and Help Staff with Telecommuting and Flextime
• What a Breakthrough!
• Securing the IP Contact Center
• Weighing Productivity and Quality to Assess Agent Performance

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan,PhD editor.]