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The Jan/Feb 2008 Issue of Connections Magazine

January 1, 2008 Peter Lyle DeHaan

The January/February 2008 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • Jan/Feb 2008 issue of Connections MagazineGet Ready: The Future Can Be Yours
  • Is Global Warming a Threat to the Call Center Industry?
  • From the Publisher: When Shall I Check Back With You?
  • Step Up to the Plate at the ATSI Convention
  • Mind Your Business: The Power of Thank You!
  • The Future Is VoIP
  • Sustaining Exceptional Service
  • Save Money and Help Staff with Telecommuting and Flextime
  • What a Breakthrough!
  • Securing the IP Contact Center
  • Weighing Productivity and Quality to Assess Agent Performance

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan,PhD editor.]

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