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The Jan/Feb 2007 Issue of Connections Magazine

January 1, 2007 Peter Lyle DeHaan

The January/February 2007 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • Jan/Feb 2007 issue of Connections MagazineThe Future of the Call Center
  • From the Publisher: Be Careful What You Measure
  • Profiting from Disaster: How to Ethically Make Money During a Crisis
  • 2012 – A Future Scenario for the Telemessaging Industry
  • At-Home Agents: The Promises and Pitfalls
  • What If Your Competitors Tapped Into Your Call Center
  • How to Optimize Skills-Based Routing Using a Virtual Queue
  • Weak Wimpy Words

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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