The January/February 2007 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• The Future of the Call Center
• From the Publisher: Be Careful What You Measure
• Profiting from Disaster: How to Ethically Make Money During a Crisis
• 2012 – A Future Scenario for the Telemessaging Industry
• At-Home Agents: The Promises and Pitfalls
• What If Your Competitors Tapped Into Your Call Center
• How to Optimize Skills-Based Routing Using a Virtual Queue
• Weak Wimpy Words

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter DeHaan, editor.]