The January/February 2005 Issue of Connections Magazine, covering call centers and the teleservice industry
- Are You Compliant with the Telephone Sales Rule
- Four Obstacles to Closing a Sale
- GLTSA 2004 Conference Recap
- From the Publisher: I Predict…
- IVR Loops – Are Callers Getting Stuck?
- IVR Vendor Listing
- Keeping Your Cool When the Caller Gets Hot
- Limiting Legal Exposure for Workplace Harassment
- A Plan for the Future
- Safe Haven: A Disaster-Planning Case Study
- Survey Channel Slamming
- Take the Telephone Doctor Quiz
Read these articles online:
[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]