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The Jan/Feb 2005 Issue of Connections Magazine

January 1, 2005 Peter Lyle DeHaan

Jan/Feb 2005 issue of Connections MagazineThe January/February 2005 Issue of Connections Magazine, covering call centers and the teleservice industry

  • Are You Compliant with the Telephone Sales Rule
  • Four Obstacles to Closing a Sale
  • GLTSA 2004 Conference Recap
  • From the Publisher: I Predict…
  • IVR Loops – Are Callers Getting Stuck?
  • IVR Vendor Listing
  • Keeping Your Cool When the Caller Gets Hot
  • Limiting Legal Exposure for Workplace Harassment
  • A Plan for the Future
  • Safe Haven: A Disaster-Planning Case Study
  • Survey Channel Slamming
  • Take the Telephone Doctor Quiz

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[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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