The January/February 2005 Issue of Connections Magazine, covering call centers and the teleservice industry

• Are You Compliant with the Telephone Sales Rule
• Four Obstacles to Closing a Sale
• GLTSA 2004 Conference Recap
• From the Publisher: I Predict…
• IVR Loops – Are Callers Getting Stuck?
• IVR Vendor Listing
• Keeping Your Cool When the Caller Gets Hot
• Limiting Legal Exposure for Workplace Harassment
• A Plan for the Future
• Safe Haven: A Disaster-Planning Case Study
• Survey Channel Slamming
• Take the Telephone Doctor Quiz

Read these articles online:

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]