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The December 2012 Issue of Connections Magazine

December 1, 2012 Peter Lyle DeHaan

The December 2012 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • The Connections Magazine Contact Center Buyers Guide
  • From the Publisher: Bad Policies Thwart Customer Service
  • Planning Is the Best Way to Minimize Disaster Impacts
  • The Future of the Call Center Industry
  • Everyone Wants to Improve, Yet Few Are Willing to Change

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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