The December 2012 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
The Connections Magazine Contact Center Buyers Guide- From the Publisher: Bad Policies Thwart Customer Service
- Planning Is the Best Way to Minimize Disaster Impacts
- The Future of the Call Center Industry
- Everyone Wants to Improve, Yet Few Are Willing to Change
[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]