The December 2012 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• The Connections Magazine Contact Center Buyers Guide
• From the Publisher: Bad Policies Thwart Customer Service
• Planning Is the Best Way to Minimize Disaster Impacts
• The Future of the Call Center Industry
• Everyone Wants to Improve, Yet Few Are Willing to Change

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]