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The December 2008 Issue of Connections Magazine

December 1, 2008 Peter Lyle DeHaan

The December 2008 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • December 2008 issue of Connections Magazine2009 Connections Magazine Buyers Guide
  • From the Publisher: The Opportunity to Change
  • Invest in Yourself
  • Mind Your Business: Responding to Falling Call Volume
  • Element-Based Information System Revitalizes Online Help and Documentation
  • Spreadsheets in Forecasting and Scheduling
  • The Employee-Customer Connection
  • Powering Call Center Performance: Use Noncash Rewards to Motivate

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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