The December 2008 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• 2009 Connections Magazine Buyers Guide
• From the Publisher: The Opportunity to Change
• Invest in Yourself
• Mind Your Business: Responding to Falling Call Volume
• Element-Based Information System Revitalizes Online Help and Documentation
• Spreadsheets in Forecasting and Scheduling
• The Employee-Customer Connection
• Powering Call Center Performance: Use Noncash Rewards to Motivate

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]