The December 2008 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
2009 Connections Magazine Buyers Guide- From the Publisher: The Opportunity to Change
- Invest in Yourself
- Mind Your Business: Responding to Falling Call Volume
- Element-Based Information System Revitalizes Online Help and Documentation
- Spreadsheets in Forecasting and Scheduling
- The Employee-Customer Connection
- Powering Call Center Performance: Use Noncash Rewards to Motivate
[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter DeHaan, editor.]
Pingback: The Opportunity to Change | test blog
Pingback: Invest In Yourself | test blog
Pingback: Mind Your Business: Responding to Falling Call Volume | test blog
Pingback: Element-Based Information System Revitalizes Online Help and Documentation | test blog
Pingback: Spreadsheets in Forecasting and Scheduling | test blog
Pingback: The Employee-Customer Connection | test blog
Pingback: Powering Call Center Performance: Use Noncash Rewards to Motivate | test blog