The December 2002 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Area Code Overview- Buyers Guide (updated annually)
- CAM-X Award of Excellence
- CAM-X Call Centre Award of Distinction
- E & O Insurance Case Study: Wrongful Death
- From the Publisher: Shoot the Puck
- Websites That Can Help You and Your Business
- Legal Considerations of Voice Recording
- Messaging Systems
- Call Center Glossary
- TUNe 2002 Annual Conference
- Understanding Your Phone Bills: PICC Charges
- WSTA 2002 Convention
[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]