The December 2002 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Area Code Overview
• Buyers Guide (updated annually)
• CAM-X Award of Excellence
• CAM-X Call Centre Award of Distinction
• E & O Insurance Case Study: Wrongful Death
• From the Publisher: Shoot the Puck
• Websites That Can Help You and Your Business
• Legal Considerations of Voice Recording
• Messaging Systems
• Call Center Glossary
• TUNe 2002 Annual Conference
• Understanding Your Phone Bills: PICC Charges
• WSTA 2002 Convention

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]