The April 2012 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
CRM and Agent Productivity- From the Publisher: “They Don’t Know We Exist”
- FCC Amends Telephone Consumer Protection Act Regulations
- The Twelve Steps to Successful Telemarketing – Step Five: How to Generate Quality Leads, Part Two
- Using Automated Surveys to Gauge Customer Satisfaction
- Turning Your Call Center into a High Performance Contact Center
- Reduce New Agent Turnover
- Call Center Dropped Calls – Who Is to Blame?
- Escrow Deposits and the Asset Purchase Agreement
[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]