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The April 2007 Issue of Connections Magazine

April 1, 2007 Peter DeHaan

The April 2007 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • April 2007 issue of Connections MagazineRedefining the Role of Voice Logging
  • Call Logging and Quality Management: Driving a Path to Customer Satisfaction
  • Voice Logging in the Call Center
  • From the Publisher: What Will They Say?
  • Mind Your Business: Valuation Methods
  • Federal Universal Service Fund
  • Call Center Case Study: Scheduling to Meet Goals and Satisfy Agents
  • Happiness Starts with a Fulfilling Career
  • Multi-Corporate-Culturalism: Map to Innovation
  • Contact Center Automation: A Well-Oiled, Intelligent Machine for Customer Service
  • Supervisors: The Critical Link
  • Identity Theft: Who’s Protecting Your Callers?

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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