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The April 2007 Issue of Connections Magazine

April 1, 2007 Peter Lyle DeHaan

The April 2007 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • April 2007 issue of Connections MagazineRedefining the Role of Voice Logging
  • Call Logging and Quality Management: Driving a Path to Customer Satisfaction
  • Voice Logging in the Call Center
  • From the Publisher: What Will They Say?
  • Mind Your Business: Valuation Methods
  • Federal Universal Service Fund
  • Call Center Case Study: Scheduling to Meet Goals and Satisfy Agents
  • Happiness Starts with a Fulfilling Career
  • Multi-Corporate-Culturalism: Map to Innovation
  • Contact Center Automation: A Well-Oiled, Intelligent Machine for Customer Service
  • Supervisors: The Critical Link
  • Identity Theft: Who’s Protecting Your Callers?

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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