The April 2006 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• First Call Resolution – the Call Center Measure that Matters Most!
• From the Publisher: Let’s Get Personal
• Interview with ATSI Convention Chair, Marcy Hewlett
• Teleservice Agency Listing
• Designing Speech Applications: A Beginner’s Guide
• Building Rapport with Callers

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]