The April 2006 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
First Call Resolution – the Call Center Measure that Matters Most!- From the Publisher: Let’s Get Personal
- Interview with ATSI Convention Chair, Marcy Hewlett
- Teleservice Agency Listing
- Designing Speech Applications: A Beginner’s Guide
- Building Rapport with Callers
[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]