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The April 2006 Issue of Connections Magazine

April 1, 2006 Peter Lyle DeHaan

The April 2006 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • April 2006 issue of Connections MagazineFirst Call Resolution – the Call Center Measure that Matters Most!
  • From the Publisher: Let’s Get Personal
  • Interview with ATSI Convention Chair, Marcy Hewlett
  • Teleservice Agency Listing
  • Designing Speech Applications: A Beginner’s Guide
  • Building Rapport with Callers

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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