Connections Magazine 2000 Article Index

• A Holistic Approach to Unified Messaging
• Industry Predictions for 2000 and Beyond
• Moving Call Centers to the Internet
• Vendors Talk of Tomorrow
• Unified Messaging
• Web-Enabled Applications Kick Off!
• On-line Learning – The Future of Training
• Penny Saved – CLEC Earned
• The Human Side of Acquisitions
• Using the Internet to Your Advantage – Part I
• Voice Mail Applications Hit the Slopes!
• Creating A Win-Win Relationship With Your Competition
• Now That I’m Web-Enabled: How Do I Get Customers
• The Case For Higher Prices
• Today’s Customers are Tomorrow’s Opportunities
• Using the Internet to Your Advantage – Part II
• Conversion Part I – Time to Replace Your System?
• Get Personal – Even When Not Face to Face
• Increase Earnings Without Raising Rates
• Looking for Good Employees?
• Web Contact Centers – A Whole New Language
• Are we getting paid for all that we do?
• Conversion Part II – Cutting Over to the New System

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]